Terms and Conditions

Placing an Order

Shop 24 hours a day, 7 days a week at 1800sofa.com. You’ll receive notification immediately after the order is confirmed and when it ships. For changes after an order has been placed, please call Customer Care at 1-336-898-0278.

We accept Visa®, MasterCard®, American Express® and Discover® credit cards. Only one credit card will be accepted as we are unable to process an order on two separate credit cards.

Your credit card is processed in two steps. At checkout, we authorize the credit card for the full amount, including taxes. We only charge your credit card when the order ships.

 

Sales Tax

All merchandise purchases are subject to sales tax in accordance with the current state and local tax rates for the shipping/delivery destination. Estimated Sales Tax is calculated at the time of purchase and is generally based on the total selling price of each item, which, depending on local and state laws, may include discounts and shipping and processing charges.  To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged.

 

Delivery Methods

The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

Standard Shipping– We ship smaller, lighter items via courier or mail (e.g. UPS or Fed Ex). Items may require assembly. You’ll receive notification as soon as the order ships. Available shipping options will be noted in the shopping cart. But generally include 7-day shipping. Business days do not include weekends. Delivery may be delayed by factors such as changes in inventory, delivery capacity, and unforeseen circumstances beyond our control, such as strikes, natural disasters, and inclement weather. Please read our Shipping and Delivery policy for more information.

White Glove Delivery– 1800sofa.com will deliver larger items by using an independently owned shipping service: Premium Delivery service, which includes calling the customer 30 minutes before the delivery, furniture assembly, furniture set up in your room of choice, and removal of all packaging materials.  

Threshold Delivery- Threshold Delivery service, we call the customer 30 minutes before the delivery and places your furniture, in its original packaging, inside your doorway or garage. Please be aware that it is your responsibility to bring the furniture inside from the drop off area. You will also be responsible for furniture assembly, furniture set up, unboxing and removal of all packaging materials. Any damage that results from moving the furniture into the home or assembling the furniture will also be your responsibility. Doorstep Delivery may not be available for all items or purchases. Process for apartments and condominiums: When possible, items will be placed directly outside the unit in the hallway. If there are concerns or restrictions with elevators or by customer request, items will be left in the lobby/office; as long as the delivery team can obtain an authorized signature.

 

If furniture in its original packaging cannot fit through your entryway, it will be placed in a secured garage. You will be responsible for furniture assembly, furniture set up, unboxing, and removal of all packaging materials if you choose Threshold Delivery service. You will be responsible for any damage that results from your assembly of the furniture. Please arrange for an adult to be present when the truck arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.

White Glove and Threshold Delivery do not include removal or rearranging of existing furniture, pictures, accessories, and similar items, set-up of electronic devices, or affixing any other merchandise to your structure. In preparation for delivery and to prevent in-home damage, ensure the area where you would like your furniture placed (No-Hassle Delivery + Assembly) or the drop off area where you would like your furniture placed (FREE Doorstep Delivery) is free and clear of existing furniture and any items that may obstruct the path of the delivery team. Please keep children and pets out of harm’s way during the delivery for their safety and the safety of our delivery team.

 

For 1800sofa.com orders only, you have 72 hours after pickup to report if an item is defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to either repair the item or schedule a time for you to return the item to our warehouse at your own expense. Any item you return must be in the same condition as when you picked it up from the warehouse. You must have your receipt in order to return your item. Refunds will be made in the same form of payment originally used to make the purchase. For items ordered online where a manufacturing defect is discovered after the 72-hour return period, consult the manufacturer’s warranty, if any. Please contact the customer service number listed in your emailed order confirmation for assistance.

Standard Shipping and Handling Fees

All shipping and handling charges compensate us for processing your order, carefully packing and handling the items you purchased, as well as any related overhead.

Standard Shipping Fees

Shipping Order Amounts	Door Step Delivery (3rd Party Delivery) 7-10 days	White Glove Delivery (3rd Party Delivery) 7-10 days
Up to $99.99	$25	$50
$100 to $499.99	$50	$75
$500 to $999.99	$75	$100
$1000 to $1999.99	$100	$125
$2000 to $3500	$150	$150
Over $3500	Free Standard Shipping	Free Standard Shipping

 

Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances

 

Delivery of Your Purchase

For a damage issue with a Standard Shipping and Threshold, call Customer Care at 335-898-0278 for parts and service. All damaged products must be reported within 72 hours of delivery.

For White Glove Delivery, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling the 1800Sofa Team delivering your order—the phone number is located in your order confirmation email.

Items that are refused will be covered by our Return Policy.

 

Change or Cancellation

As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.

For Standard Shipping, please call Customer Care at 335-898-0278. You will receive an email confirming the canceled order or items, of a canceled order. If the product has already shipped, you may return it under our Return Policy.

For No-Hassle Delivery + Assembly orders, you can cancel the order simply by calling Customer Care at 335-898-0278. If you cancel your order at least 48 hours before the scheduled delivery time, we will simply cancel your order. If you cancel your order less than 48 hours prior to the delivery date, we will cancel the order but will charge your credit card the delivery fees. You will receive an email confirming cancellation of your order.

 

Return Policy

1800sofa.com takes great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you.

Standard Shipping Items

If your Standard Shipping or Threshold Delivery item arrives damaged, please contact Customer Care within 72 hours. For other issues concerning, call us within 14 days after delivery and we will either repair or replace the item at delivery cost. Not completely satisfied? We accept the return of Standard Shipping and Threshold Delivery item(s) within 14 days of delivery. To report delivery damage or make a return, call Customer Care at 335-898-0278. For Standard Shipping and Threshold Delivery items where a manufacturing defect is discovered after the 14-day return period, consult the manufacturer’s warranty, if any.

White Glove Delivery For Items Ordered Online

You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return. Items ordered online for White Glove Delivery with manufacturing defects discovered after the 72 hour return period may be covered by the manufacturer's warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance.

Return Requirements.

In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the No-Hassle Delivery + Assembly, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged.

Mattresses and Foundations

Mattresses may be returned if delivered damaged or later found to be defective. If your mattress is delivered damaged contact the customer service number listed in your order confirmation email for assistance within 72 hours of delivery.  Manufacturing defects that are discovered after 72 hours may be covered by the manufacturer’s warranty. If any defects are discovered, please contact the customer service number listed in your order confirmation email for assistance.

Exchanges/Refunds.

The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply.  Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.